Terms & Conditions
The following terms apply to all contracts and orders placed through the e-EXOSOMES and e-FILLERS platforms (hereinafter referred to collectively as "the Company") by you, the user (hereinafter referred to as "the Customer"). These platforms are exclusively available to certified professionals, including but not limited to: clinics, licensed doctors, hospitals, certified aesthetic practitioners, qualified beauty salons, and registered medical device wholesalers.
No retail sales (B2C) are permitted through these platforms. Purchases are strictly B2B and accessible only to verified professionals.
Shared Account Access Between Platforms
Customers may register either on e-EXOSOMES or e-FILLERS, and access both platforms using the same login credentials. Once an account is verified and approved, Customers can browse and place orders on both platforms using a unified login.
Contract Formation
Once a Customer places an order and completes payment, the Company undertakes to deliver the products under the terms described herein. The Customer, in turn, accepts the obligation to pay in full for the products selected.
Acceptance of Terms
By registering on either platform, the Customer is presumed to have read, understood, and unconditionally accepted these Terms & Conditions. Access and use of the platforms require prior acceptance of these terms.
The Company may revise, update, or remove the terms of use without prior notice. Changes will be posted directly on the platform(s) and are considered immediately binding. The Company may also suspend or terminate part or all of its services at its discretion.
Customer Verification
The Company cannot verify the truth or accuracy of all information submitted during registration. Therefore, submission of a valid VAT number and professional credentials is required for registration and order processing. Supporting documentation may be requested at any time to validate professional status.
In the case of online payments, Customers are responsible for providing accurate and legal billing information. Any transaction made with a credit card binds the legal cardholder, even if the order was submitted by a different person.
The Company is not liable for unauthorized or fraudulent credit card usage. The legal cardholder remains responsible for payment and all contractual obligations related to the transaction.
Data Privacy
The Company will not share Customer personal data for advertising purposes without explicit consent. Customers may request deletion of their personal information at any time, provided no outstanding balances exist on their account.
Product Responsibility & Liability
The Company is not liable for side effects, injuries, or damages resulting from:
- Incorrect product selection
- Misuse or inappropriate use
- Manufacturing defects or inadequate instructions provided by the product's manufacturer
- Failure to follow manufacturer or medical guidance
In the event of a defective product, the Company’s responsibility is limited to product replacement, provided all return conditions are met.
Availability & Shipping
The Company is not responsible for product unavailability caused by force majeure or events beyond its control (e.g., strikes, severe weather, supplier shortages).
Products are dispatched from the Company’s warehouse in proper condition. The Company is not liable for any damage during transit, including when the order is received by a third party (e.g., colleague, receptionist, flatmate) indicated by the Customer as the delivery recipient.
Legal Jurisdiction
The Greek Law shall be the law applicable to the contracts concluded by customers with the online store, and the Greek courts, and even those in Athens, are competent for settling any dispute arising from these contracts, with the choice-of-court agreement not being admissible. The experienced partners of the Company's call center may provide advice and information in questions of customers of the e-commerce platform for their information only on issues related to shipping, pricing as well as beauty and aesthetics. This advice and information, however, are not substitutes for the medical examination, the medical opinion, instructions, etc. offered by specialized professional doctors, aesthetic clinics, etc., which the customers must follow faithfully, as well as the official instructions provided by the product manufacturers.
Medical Disclaimer
Injectable products listed on our platforms are to be administered only by trained, certified medical professionals.